New Normal Period of Indonesian Visa and Stay Permit Services

As countries adapt to post-pandemic realities, Indonesia has implemented a “New Normal” approach to its immigration services. This shift affects how visas and stay permits are processed, managed, and enforced. Whether you’re a tourist, expatriate, or business traveler, understanding these changes is crucial to ensure compliance and avoid complications.

What Is the “New Normal” in Indonesian Immigration?

The “New Normal” in Indonesia’s visa and stay permit services refers to a restructured system adapted to COVID-19 and its long-term impacts. It involves a blend of digitalization, updated health protocols, and modified administrative procedures. These adjustments aim to maintain national security while facilitating smoother immigration for foreign nationals.

Key Changes in Visa and Stay Permit Services

1. Digital Applications and Renewals
   One of the biggest changes is the shift to online platforms. Visa applications, renewals, and extensions are now largely managed through the Directorate General of Immigration’s official website. This reduces physical contact and streamlines processing times.

2. E-VOA (Electronic Visa on Arrival)
   The E-VOA system is now available for citizens of eligible countries. Travelers can apply online, receive approval, and enter Indonesia with a digital confirmation instead of a physical visa sticker. This speeds up entry procedures at immigration checkpoints.

3. Extended Stay Permits
   For foreigners who were stranded in Indonesia during the pandemic, the government initially offered emergency stay permits. Now, those policies have been replaced with updated stay permit regulations. Holders of ITAS (Temporary Stay Permits) and ITAP (Permanent Stay Permits) must comply with the new requirements and timelines for renewals.

4. Mandatory Reporting and Compliance Checks
   The immigration department has stepped up monitoring of foreigners residing in Indonesia. Periodic reporting, including address verification and documentation updates, is now strictly enforced. Landlords and guarantors may also be held responsible for reporting the presence of foreign tenants.

5. Health Protocol Integration
   Visitors are expected to comply with ongoing health requirements, which may include proof of vaccination or recent PCR tests, especially if arriving from certain countries. Immigration officers are authorized to deny entry to those who fail to meet health-related standards.

Impacts on Different Visa Categories

• Tourist Visas: The reinstatement of visa-free entry for some countries is accompanied by stricter documentation checks and shorter stay periods. Extensions are limited and must be applied for online.

• Work Visas (KITAS): Employers must now include health and safety protocols in their application process. Online submissions and mandatory insurance coverage are standard.

• Student Visas: Educational institutions must coordinate directly with immigration to validate student status and compliance with local laws.

Conclusion

Indonesia’s “New Normal” immigration policies reflect a wider effort to modernize public services while ensuring public health and national security. While the changes may add layers of complexity, they also offer more efficient, transparent processes—particularly through digital services. For foreigners living in or traveling to Indonesia, staying informed and compliant is the key to navigating this new era smoothly.